Frequently Asked Questions
Car Donation Zone is here to answer all of your car donation questions. If you don't see what you're looking for, call us at (800) 581-0408 and our customer service team will be happy to help!
Considering Donation?
What can I donate?
Please call us at (800) 581-0408 to discuss your specific vehicle. We accept most vehicles including cars, trucks, motorcycles, RVs, and boats.
What if my vehicle isn't running?
We accept both running and non-running vehicles. Call us to discuss your specific situation.
Can I still donate my car if the engine is missing?
Please call us to discuss your vehicle's condition. We evaluate each donation on a case-by-case basis.
How long will it take you to pick up my vehicle donation?
We typically arrange pickup within 24-48 hours of completing your donation paperwork.
Getting Started
How do I get started?
Simply call us at (800) 581-0408, and we'll guide you through the simple donation process.
How should I prepare for pick up?
Remove personal belongings and ensure we can access the vehicle. Our team will provide specific instructions when scheduling your pickup.
What do I do with my license plates?
Please call us for guidance specific to your state's requirements regarding license plate removal and return.
After Your Donation
What happens to my vehicle?
Your vehicle will be processed to maximize its value for the charity. Call us to learn more about our specific process.
When should I cancel my insurance?
We recommend waiting until after the vehicle has been picked up before canceling your insurance.
When will I receive a tax receipt?
You'll receive an initial receipt at pickup. The IRS Form 1098-C will be mailed within 30 days of the sale.
Title and Documentation
What if I can't find my title?
Don't worry! Call us at (800) 581-0408, and we'll help guide you through the process of obtaining a replacement title.
How do I transfer my title?
Title transfer requirements vary by state. Please call us for specific guidance for your situation.
My name has changed since the car was titled. How do I sign?
Please contact us for specific guidance on handling name changes on titles. We'll help ensure the proper documentation.
Don't see your question? Our donation specialists are here to help!
Call (800) 581-0408